Returns Refunds Exchanges
To be eligible for a return, your item must have arrived in damaged condition and should remain in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return, and 14 days to ensure it reaches the given shipping address. To start a return, you can contact us at email@example.com with adequate images of the damaged product. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For manufacturing related damages, we will look into it on case-to-case basis.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as oral care items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For exchange, please email us within 48 hours of delivery at email@example.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. We will look into the issue and revert back within 48 working hours.
The exchange item selected must be of the same value as the original product as we don’t offer refunds.
Woodygrass reserves all rights to inspect the condition of the product before processing exchanges.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchange.
The courier charges to and fro will be borne by the customer.
We do not refund any order. Instead, in case of timely reported damages, we will notify you once we’ve received and inspected your return, and let you know of what replacement services we can offer.